Today, we’re talking about issues that are a real PITA (that stands for pain in the… 😉). The worst of these problems can actually come from your paying clients sometimes.
Whether you have all of the best legal protections in place or none at all, trouble clients can still find ways to cause legal headaches. I’m going to share how to identify warning signs early so that you can see problems coming, when to cut ties with a difficult client, and – ideally – how to avoid them in the first place. Keep in mind that these types of clients are normal and they’re in no way a reflection of you as a coach. The best thing to do is move through these experiences with grace.
In this episode, you’ll hear…
06:21 – Why we need to talk about PITA clients
09:40 – What to take away from them
10:43 – How problem clients present themselves in your business
19:45 – Warning signs
31:56 – When to run
39:39 – How to avoid problem clients altogether
52:11 – How to terminate a problem client properly
How to spot problem clients before they hire you
There’s an element of personalization to noticing problem clients. One person’s PITA client could be a perfect fit for someone else. Still, there are some things to keep in mind: first, when someone shows you who they are, you’d better believe them.
When to ditch a client who’s become problematic
There are a couple of things that should tip you off that it’s probably time to hit the eject button on your client relationship. If they are constantly asking you to go outside of your scope of practice – especially if you’ve followed my advice and outlined what you do clearly – then this can quickly become a major issue.
How to avoid problem clients in the first place
You won’t have to worry about dealing with problem clients if you know what to look out for in the first place. So much of this comes down to marketing. To make sure your messaging is attracting the right people, focus on these three things:
- The way you talk about money and cost
- How you talk about time
- Scope of practice
If you are constantly dealing with problem clients, see that as an invitation to step back and look at how you’re marketing yourself and make some tweaks to your message.
Clients and customers are the lifeblood of any successful business, but making sure you are getting the right customers is key. Don’t jump into bad relationships that you’re going to regret. Take your time, hone your messaging, and be selective about who you work with. That is actually the fastest way to grow a healthy business.
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Resources Discussed in This Episode
- “How to Terminate a Contract with a Client” [blog post]
- “How to Send and Sign Contracts” [blog post]
- Episode 2. “Scope of Practice for Coaches (What You’re Legally Allowed to Do)” [podcast episode)
- “How To Deal With Difficult Clients” [blog post]
If you’re ready to legally protect and grow your online business today, save your seat in my free workshop so you can learn how to take the simple legal steps to protect the business you’ve worked so hard to build. Click here to watch the free workshop so you can get legally legit right now!
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DISCLAIMER: Although Sam is an attorney she doesn’t practice law and can’t give you legal advice. All episodes of On Your Terms are educational and informational only. The information discussed here isn’t legal advice and isn’t intended to be. The info you hear here isn’t a substitute for seeking legal advice from your own attorney.
On Your Terms is a production of Crate Media.