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Tech Specialist

Who you are

Your ability to solve technical problems and build out email automations is outstanding. Your tech support and testing skills are superb and your experience with ConvertKit, EasyWebinar, Deadline Funnel, Zapier or similar automation tools is unrivaled. You know how to form a “Bonnie and Clyde” level partnership with an amazing website developer and create a smooth sailing website experience with the responsive website updates you create. While you’re not a marketing strategist, you do find the tech side of funnel and automations fun, and love keeping up with the latest trends and tools the platforms are rolling out. You’re a self-starter who loves bringing new energy and fresh ideas to the team.

You’re also passionate about startups, female entrepreneurship, and technology. You’re subscribed to the best blogs and newsletters to constantly stay up to date on what’s new with the tech tools you use for your work.

This role is a good fit for someone looking to embed themselves and expand their skill set within one or a handful of companies, rather than juggling dozens of clients at once. If you’ve tried running your own agency or larger business and prefer the simpler pace of going deep with one or two clients rather than spreading yourself thin with loads of clients, this might be perfect for you. 

Who you’ll work with

The Tech Specialist is a part-time contractor role, starting at 60 hours per month, with opportunity to grow the role and hours based on how your first 90-day contract progresses. You’ll report directly to our Marketing Director and our Operations Director, and collaborate consistently with our Website Developer, Marketing, and Customer Support team members. At this time, we are only accepting applications from candidates eligible to work within the United States.

You will work remotely, and should be experienced doing so, possessing a quiet workspace that includes a reliable internet connection, cell phone, and computer. You should be available during the window of 9am-5pm EST Mon-Fri for your duties as assigned (see the job profile for details). The Tech Specialist will be required to attend our once-weekly Team Meeting and once-monthly 1:1 meetings at a minimum. 

Who we are

Sam Vander Wielen LLC exists to help online coaches, consultants and service-providers get paid, work with clients online, and protect their content with simple legal trainings and DIY legal templates — like contracts and website policies — that are easy to use, fun, and cozy.

Sam Vander Wielen created this business to empower women with the contracts, website policies, and legal and business training they need to run their own legally legit business.

Sam Vander Wielen LLC was established in 2017 by Sam Vander Wielen. Sam was a corporate attorney from 2012-2016 in Philadelphia, PA. Sam left the law to become a health coach and start her own health coaching business, before shutting that down and starting Sam Vander Wielen LLC — the business you see today — in early 2017. 

Now, in 2022, Sam Vander Wielen LLC is a leader in the online business legal space, with exciting new products and trainings on the horizon. Our team is a small but mighty crew – one that likes to check in on one another, share our wins, and get down to business.

Sam Vander Wielen LLC is a space where diversity, equality, and accessibility are top priorities

At Sam Vander Wielen LLC, we strive to help all current or future online entrepreneurs learn how to legally start, protect, and grow their own businesses. The drive to help all online entrepreneurs speaks to 2 of our core values within the company: access and inclusivity. We prioritize access and inclusiveness by providing in-depth, valuable content, ensuring we have a welcoming and helpful team, and listening to our customers’ needs.  

Tech Specialist job profile

The Tech Specialist is responsible for implementing, managing and monitoring our company’s email, funnel, and website automations and technical improvements in order to improve marketing efforts, enhance the user experience inside of our products, and ultimately increase sales and customer lifetime value.

Tech Specialist job description

We are looking for an experienced, passionate and analytical Tech Specialist to join our team. As a Tech Specialist you will be responsible for implementing, managing and monitoring our company’s email, funnel, and website automations and technical improvements in order to improve marketing efforts, enhance the user experience inside of our products, and ultimately increase sales and customer lifetime value. You will be working within both the Marketing and Operations teams.

Tech Specialist duties and responsibilities

  • Setup, maintain and improve technical automations (including ConvertKit, EasyWebinar, Deadline Funnel, Zapier and other tech tools)
  • Perform basic website maintenance (update wordpress, update plugins, clear errors, fix broken links, make simple fixes)
  • Coordinate and communicate with our website designer/developer to resolve more complex website issues
  • Ownership of evergreen and time-sensitive funnel setup, testing, and ongoing maintenance in ConvertKit, SamCart, and Deadline Funnel (training for specific tech tools provided).
  • Email service provider maintenance, testing, updates, and inputting campaigns
  • Attend weekly team meetings, monthly 1:1 management meetings, plus other meetings as needed
  • Ownership of tagging, sequences, triggers, automations, under guidance from Operations team
  • Link tracking and pixel placement across funnels, website, Facebook ads, podcast, and social media
  • Product technical maintenance and support 
  • Tracking metrics and KPIs for website, funnels, and podcast
  • Reply to Tech Support requests within 24 business hours Monday-Friday.
  • Stay up to date with the latest funnel and website best practices and technologies, presenting technical improvements to Management as needed.
  • Use technical tools such as WordPress, Deadline Funnel, Convertkit, Kajabi, Zapier, EasyWebinar, SamCart, Google Analytics, etc
  • Work with the website developer to ensure the website is performing correctly and collaborate on repairs and updates as needed.
  • Respond to company queries via Slack and email within 24 business hours.
  • Collaborate with Operations, Marketing and Customer Service teams
  • Provide constructive feedback when necessary.
  • Other duties as assigned.

Tech Specialist requirements and qualifications

  • 3 years of experience as a Tech Specialist or similar role
  • Solid knowledge of technical tools such as WordPress, Deadline Funnel, Convertkit, Kajabi, Zapier, EasyWebinar, SamCart, Google Analytics, and other funnel and email marketing technical best practices. (training for specific tech tools provided, but you must have experience with an equivalent tool and an understanding of how funnel automations work in general).
  • Experienced creating inputting, testing, monitoring, repairing, and taking ownership of the technical side of sales funnels. (This is not a marketing position, all funnel updates are ideated in another department and this role simply works with the inputting, testing, and improvement aspects of the funnels and launches.)
  • Good understanding of technical KPIs including:
    • Traffic source
    • Total downloads
    • Total opt ins
    • Watch duration/watch time
    • Open Rate
    • Click Rate
    • Bounce rate
  • Experience using Slack, Asana (or ClickUp, Monday, or other project management software), Google Drive, and WordPress
  • Available to attend 1-2 meetings on a weekly basis during 9am-5pm EST
  • Available in the window of 9am-5pm EST Mon-Fri for technical support and occasional tech moderation for live events.
  • Self-Starter who is comfortable working autonomously for long periods of time
  • Excellent multitasking and communication skills
  • Committed to creating a diverse, equitable, and welcoming environment for our customers and audience members.
  • Have a quiet workspace that includes access to a reliable internet connection, cell phone, and computer
  • Critical thinker and stellar problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills

What’s exciting about this role

  • Work with a light-hearted but seriously innovative group of women who are dedicated to making online business accessible for all entrepreneurs
  • Enjoy the flexibility of working from your own office space without any long commutes
  • Competitive hourly pay range of $35-$45 per hour depending on experience
  • Be an industry disruptor and have access to new continuing education opportunities so you can keep levelling up your game
  • Be a part of a rapidly-growing start up company
  • Take root in a company that values people first and is proud to invest in our team’s growth

How to apply

Important: Follow the application instructions here to a T. Any applications that are not submitted following all of the instructions here will not be considered for a reply from our team. 

  1. Read this entire job description — no really, read every line please. 😉
  2. Fill out the application here. (If you are having trouble opening or filling out the application, reach out to us at [email protected]  before January 26th, 2022 so we can assist.)
  3. Fill out the job application in full and submit it. Applications close on January 26th, 2022. Please note that we will begin interviewing candidates on a rolling basis so we recommend applying as soon as possible.

Questions? Email us at [email protected]